PeopleWithMS.com |
Windows Vista Chat Access Problems |
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AddonInteractive
has identified the following issue related to a combination of issues
with Java 1.6, Java 1.7, and all editions of Windows Vista.
SYMPTOMS:
========
If,
when loading the chat room, the blue loading bar appears for a very
long time, and the
chat room applet never comes up, the following may help you to immediately
resolve the problem. This problem is also associated with very slow page
loading using Firefox, and slow eMail sending/retrieval using Thunderbird.
The
following solution applies to Windows Vista users only.
SOLUTION:
========
The
Windows Vista TCP Stack has been re-written. The following solution appears to
correct many internet-related issues with Windows Vista, and seems to
resolve the problem. There should be no negative effects from performing
the following; but we have provided you with instructions for undoing this
should you feel it necessary.
Part
I: Disable TCP Autotuning
--------------------------------------
1.
Click the Start (Windows Logo) icon
2.
Select 'All Programs'
3.
Select 'Accessories'
4.
Right-Click on 'Command Prompt'
5.
Click 'Run as Administrator'
6. A
dialog box will ask you to confirm. Click the 'Continue' button to proceed.
7.
Type: netsh interface tcp set global autotuning=disabled
8.
Press 'Enter'
9.
The message 'Ok.' should appear.
10.
Type: exit
Part
II: Empty your Java Cache
--------------------------------------
11.
Visit http://www.addonchat.com/demo.html
12.
The Java icon will appear in your task icon list in the lower-right
hand corner of
your screen
13.
Right-click the Java (coffee-cup) icon and select 'Open Control Panel'
14.
Under 'Temporary Internet Files', click 'Settings'
15.
Click the 'Delete Files...' button
16.
A window titled 'Delete Temporary Files' will appear. Make sure all options are
checked and click 'OK'
17.
Click 'OK' to exit the 'Temporary File Settings' window.
18.
Click 'OK' to exit the Java Control Panel
Part
III: Empty your browser's cache
--------------------------------------
11.
Clear your browser's cache. Visit http://support.addoninteractive.com/
index.php?action=kb&article=2
for complete instructions.
12.
Shut down all instances of your web browser.
That's all. You may now try to load the chat applet. If you have any questions
regarding this procedure, please let us know.
This
issue is likely to work itself out in the near future as future updates
of
Windows Vista and Java are released to the public -- once these updates
have
been released, your users will not be required to go through the above procedure.
How
to Un-do the above steps
============================
If,
for any reason at all, you need to undo the above procedure, follow these steps:
1.
Click the Start (Windows Logo) icon
2.
Select 'All Programs'
3.
Select 'Accessories'
4.
Right-Click on 'Command Prompt'
5.
Click 'Run as Administrator'
6. A
dialog box will ask you to confirm. Click the 'Continue' button to
proceed.
7.
Type: netsh interface tcp set global autotuninglevel=normal
8.
Press 'Enter'
9.
The message 'Ok.' should appear.
10.
Type: exit